FAQs

This can occur on occasions.  Sewer lines are often terracotta or cement which can deteriorate over time. They become cracked and porous over time.  Once this occurs the sewer, or nutrients, leak from the non-intact pipe.  Even if the pipe is PVC this can still occur if there is the smallest of gaps in a join.  Once the nutrients have leaked tree roots, some as fine as hairs, will enter the non-intact pipe.  As the sewer line is the responsibility of the homeowner to maintain you would be best to speak with your plumber regarding the long term solution of the repair to your pipes.  Unfortunately Council cannot assist with the repairs to your sewer line.

Please contact Council to bring this matter to our attention so that our Tree Management Officers can inspect the tree.

 

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Unfortunately this can happen on occasions.  The cause may be due to a number of factors; weather conditions; branch or tree may be weakened due to the natural inherent growing conditions.  However, trees and branches fall even on the stillest of days.

If there are any live wires involved please initially report this to Ausgrid Emergency Service on 13 13 88.  Ausgrid will arrange for the fallen tree or branch to be cut up and left on the nature strip for Council to collect and address the live wires.  It is then suggested that you contact your insurer regarding the damage to your property, and finally please contact Council on 9710 0333  or  report the issue via: https://www.sutherlandshire.nsw.gov.au/Home/Report-It so we can arrange to collect the cut up tree or branch from the nature strip.

If  the fallen branch or tree does not involve live wires, please contact your insurer or SES on 132 500 so the fallen branch or tree can be removed, cut up and left on the nature strip for Council to collect.  Finally please contact Council on 9710 0333 or report the issue via: https://www.sutherlandshire.nsw.gov.au/Home/Report-It so we can arrange to collect the cut up tree or branch from the nature strip.

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Contact Council, phone 9710 0333 or via our report it tool: https://www.sutherlandshire.nsw.gov.au/Home/Report-It so our Tree Management Officer can inspect the tree and the tree roots to determine the best action required.

Please keep in mind that there may be other contributing factors involved in the cause of this damage, which may not be associated with tree roots.  The maintenance of a driveway, path, fence or home is the responsibility of the home owner.

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