You can report an issue with a Council service or provide your feedback online - anywhere, anytime.

Report an issue online
Anywhere, anytime, ask a question, report a problem, lodge a request or provide your feedback.
Customer service agent
Talk to us
Get in touch with us by phone or visiting our Customer Contact Centre.
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Get help from other agencies
Who to contact in relation to issues with electricity, gas, flood, street lights, power poles and supply, water, sewerage, telephone cables and pits, damaged bus shelters, and more.
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Communication assistance
We offer interpreter and translation services to help community members communicate with us.
Flood management flooded street
What to do during an extreme weather event
What to do during an extreme weather event in Sutherland Shire.
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Customer experience charter
Read what you can expect from our officers and how you can give us feedback so that we can keep improving.