For enquiries related to the immediate and urgent risk to safety of people or property please call us on 02 9710 0333. In the case of an emergency, please call 000.

Make a payment (rates, invoices, and animal registrations)

Download a copy of your current rates notice – login or register

How to access Council information

Let us know about the following:

Missed Red lid garbage bin for a single residential property

Missed Council clean-up

Fallen branches or trees on Council land

Illegally parked cars, trucks or other vehicles

Tree/s on Council land requires an inspection (pruning, removal or other tree conditions)

Book a Council clean-up

Cancel or re-book (change the date) your Council clean-up collection booking

Change the details of what I want collected in my booking

Ask us a general question about a Council clean-up

Report the following:

Missed Council clean-up

Missed mattress collection​

Report the following:

Your residential bin wasn't collected

If your entire street or residential multi-dwelling complex bins have been missed please call us.

Missed Red lid garbage bin

Missed Yellow lid recycling bin

Missed Green lid garden waste bin

Your residential bin is damaged, lost or stolen

Damaged, lost or stolen Red lid garbage bin

Damaged, lost or stolen Yellow lid recycling bin

Damaged, lost or stolen Green lid garden waste bin

Find out more about what can I put in my bin?

Ask us about:

Other waste questions

Other issues with rubbish (e.g. cockatoos, green waste vouchers, fees)

Our waste prevention and recycling programs

Applying for an extra residential bin

Electronic waste collections

Household chemical cleanout collections

Report the following:

Public waste bins

Overflowing or damaged public garbage bin (street, park, reserve)

Commercial waste bins

Missed, damaged or missing Council commercial  waste bin

Illegal dumping

Illegal dumping of rubbish and waste

Dumping of shopping trolleys

Dumping of Mattresses

For any maintenance on state roads, contact Transport for NSW:

Maintenance or repairs

Request maintenance or report damage for the following:

Road damage including potholes

Overgrown vegetation or mowing

Playground equipment and soft play areas

Parking or traffic signs (missing/damaged)

Restorations on a Council road, footpath, driveway or nature strip (for work completed by a public or private utility)

Plumbing (leaks, blockages, taps, toilets, showers)

Stormwater drains (broken, blocked)

Footpaths (cracked, broken)

Kerb and gutters (cracked, broken)

Broken windows, glass doors or mirrors

Electrical (BBQs, lights, power points)

Streetlights (broken, not working)

Seats, tables or benches (broken, damaged)

Lifts (broken, not working)

Fences and gates

For any cleaning on state roads, contact Transport for NSW:

Request cleaning for the following:

Public (Council) toilets

Council building/property

Broken glass

Street sweeping

Graffiti

Click here to pay your rates notice

Download a copy of your current rates notice – login or register

Ask us about:

Updating your postal address for rates

Updating other details for rates

Requesting a copy of a rates notice

Apply to set up a new direct debit, change or cancel your existing direct debit for rate payments

Requesting a rates refund

Setting up a payment arrangement

Pensioner concessions

General questions about your rates

Please check out our Rates FAQs for common rates questions.

If you're reporting a dog attack or dogs roaming off leash and it is happening now, call us immediately on 9710 0333.

Ask us about:

Dog or cat registration or microchipping

Updating your pet's details or pay your registration

Registering or microchipping your pet

Dog or cat issues

Lost and found dog or cat

Barking dogs

Nuisance cats

Other animals

Native animals

Insects, wild/feral animals or pests

Dead animal on Council land

Dead deer on Council land

If you wish to report:

If you see fallen powerlines, stay at least 8 metres (or 2 car lengths) away for your safety. Report them to Ausgrid by calling 13 13 88 (available 24/7).

If a tree or branch is touching powerlines, contact Ausgrid.

Report or request the following:

Trees on public or Council land

Pick up fallen branches or trees on the ground

Tree inspection (pruning, removal or other tree conditions)

Suspicious or unauthorised tree works

Tree planting on your street

Request stump grinding

Trees on private land

Application to remove or prune trees on private land

Follow up on your application to remove or prune trees on your property

Lodge a replacement tree form (deed of agreement or replacement advice form)

Concerns about a neighbouring tree

Landscape inspection booking (Development Application)

Permits relating to complying developments

Ask us about:

Parking and vehicles

Illegally parked cars, trucks or other vehicles

Unattended cars, trucks or other vehicles

Use of E-bikes or E-scooters in the Sutherland Shire

Cronulla residents parking permit scheme

Traffic and transport

How we plan for transport services (bus stops, kerb and gutters, traffic facilities, shared pathways, footpaths, cycleways)

Traffic facilities and parking controls (e.g. parking and traffic signs, yellow lines, parking spaces)

New street lighting requests

Road safety and education programs and events

Ask us about:

Concerns about a building or development site

Concerns about stormwater (private property)

Swimming pool inspections, safety and regulations

Unauthorised signage or advertising

Fire certificates and statements

Dividing fences

Concerns about intrusive lighting from private properties

Other illegal or unauthorised activity (backyard burning, alcohol prohibited areas, encroachment of public land)

Ask us about:

Environmental concerns

Pollution (noise, air and water)

Concerns about intrusive lighting from private properties

Dumped rubbish

Dumped shopping trolleys

Asbestos

Environmental Issues (e.g. Climate and Sustainability)

Public health

Concerns about a food business

Overgrown or untidy private property

Beauty, body art or skin penetration pratices

Other illegal activity 

Other illegal or unauthorised activity (backyard burning, alcohol prohibited areas, encroachment of public land)

Search the status or progress of a Development Application on the DA tracker

Ask us about:

General planning information

Local planning controls, environmental considerations and design guidelines.

(e.g. what can I do on my property, demolition, business use, CDC requirements, subdvision)

Lodgement information

Lodging development applicationsand Building Information Certificate (BIC) applications, status updates on applications and the DA tracker.

How we plan for the future

How we are planning for the future (e.g. Local Environment Plan, State Environment Planning Policies, Development Control Plans, Housing Strategy and precint planning).

Other approvals

Works and activities on roads or footpaths (driveways, road openings, cranes and pumps, hoardings and verge gardens)

Community and sporting banners

Skip bins

Book a landscape inspection for a Development Application

Food business licensing, registration or fees

Swimming pool requirements and inspections

Spatial and geography (property addressing, school project, GIS)

Business trading related permits, licences and regulations (including a-frames, casual leasing and product sampling, shopfront displays, events and busking)

Ask us about:

Our parks and reserves

Finding a local park and reserves in the Sutherland Shire

Finding a playground in the Sutherland Shire

General questions about outdoor play equipment and facilities (e.g. playgrounds, skate parks, pump tracks, outdoor basketball courts and  outdoor fitness/gym equipment)

General questions about parks and reserves (e.g. park furniture, memorial tree planting, designated dog off-leash areas, park facilities, open space strategy)

Our catchments and waterways

Boat ramps, jettys, wharves, ocean pools and tidal baths

How we manage and protect our waterways (stormwater, flood risk, waterways and coastal managements)

Our beaches (including public safety equipment)

Ocean safety and lifeguards (webcam, accessibility, education)

Environmental Issues in your area

Environmental issues (climate and sustainability)

Ask us about:

Sports ground closures

Finding and booking a sporting facility

Outdoor fitness and personal training

Accessible sport

Finding a local sporting club

School sport bookings

Other sports information

Report an issue at a sports ground or reserve (e.g. informal bike jumps, tracks or swings)

Ask us about:

Business support

How we can support your business

Permits, licences and regulations

Food business licensing, registration or fees

Filming and photography

Outdoor dining areas

Late-night trading

A-frame signage

Shopfront displays

Casual leasing and product sampling

Using Council land

Busking

Doing business with Council

Engaging with us to supply goods, services and works

Events

I want to find out upcoming events we are organising

I want to find out about our citizenship ceremonies

I want to find out what third party events are on in the Sutherland Shire?

I need help planning an event in the Sutherland Shire

I want to hold a wedding ceremony or school picnic in a park

I want to find a venue for my event

I want to hold an outdoor birthday party

I want to film in the sutherland shire

I want to hold a promotional stall or hand out samples

I want to film or take photographs

Ask us about:

Community support

Community support programs

Council community venues

Find and book community venues

Hold a ceremony or school picnic

Hazelhurst Arts Centre

Our Hazelhurst Arts Centre

Libraries

Our libraries

Leisure Centres

Our leisure centres

Ask about our early education and care services

Ask about anything else that doesn't fall under the above categories.

If your tracking link or tracking number isn't working, please contact our Customer Service team on 02 9710 0333 (Our call centre operates from 8:00am–5:00pm Monday to Friday).

If you know your tracking number, select the tracking link to check the status of your request.

Tracking number format: RN20XX-000000.ABCDEFGH

Example: RN2026-123456.A1B2C3D4

The characters after the full stop (.) can be letters, numbers, or a combination of both.

Track an existing request

Please note to ensure the privacy and confidentiality of personal and government information Sutherland Shire Council does not engage in communication with unauthorised third parties on behalf of individuals.

Customer service agent

Our commitment to our customers

Customer experience charter

Tell us how we are doing

Your feedback on our service, processes and decisions helps us evolve, and we want your views on what we are doing right and where we could improve.

We value your feedback and we are committed to dealing with all feedback fairly, confidentially, promptly and respectfully.

Provide feedback to Council

We will always respect your privacy when you lodge any feedback or complaint. Your personal details will remain confidential, unless we are legally required to provide them. More information is outlined in our Privacy Management Plan.