Organisation and individual registrations are generally reviewed within 2 business days.
After setting up your account, you'll have limited access until your registration has been reviewed and approved by our team.
You'll receive a welcome email confirming that your account is active and ready to use.
Check the FAQs and if you still need assistance:
You can sign in after:
Yes. Additional contacts added to the organisation's account will receive a Portal Invite email to complete their account setup.
Check your junk or spam folder first. If you still can't find the email within 2 days, contact us for assistance.
Check the FAQs and if you still need assistance:
Your password must:
Note:
Note: Once access is disabled, the contact will lose access immediately.
If needed, you can reinstate access at any time by following the same steps and selecting Enable user.
Multi-Factor Authentication (MFA) adds an extra layer of security to your account. When you sign in your online account, you may be asked to verify your identity using one of the following methods:
MFA helps to:
You'll then be logged in.
You'll then be logged in.
You'll then be logged in.
Your code or sign-in link will be sent to the email address registered to your account.
If you still haven't received the email, contact us for help.
This can happen if:
Have the following ready:
Select the certificate you need:
If you're unsure which certificate to apply for, visit the Planning Certificate information page.
Tip: Make sure you've selected the correct property before continuing.
If you want to record your own reference number against the application, enter it here.
You can leave this field blank.
Check the details you've entered before continuing.
If you need to make changes, return to the previous steps.
Important: Don't close your browser or refresh the page while payment is processing.
After your payment is successful:
Planning Certificates are generally processed within the published service standard. If additional information is required, we'll contact you.
Yes. Sign in to your Online account and select My Lodged Applications to view the application's status.
Contact us as soon as possible if you need to update your application.
Phone: 02 93710 0333
Use this service to request an additional green waste (green lid) bin, recycling (yellow lid) bin, or both for your property.
Have the following ready:
Note: If you are applying for an additional garbage (red lid) bin, please visit our additional residential bin webpage.
Tip: Check the address carefully before continuing.
Select:
Select Next.
Check the details you've entered.
If the details are incorrect:
If the details are correct:
If the details are incorrect:
If the details are correct:
A reference number will be displayed on screen to confirm your application has been submitted.
After you submit your application:
Applications are usually processed within 5 business days.
If your application is approved, we'll email you with payment instructions.
Yes. Sign in to your Online account and select My Lodged Applications to view the application's status.
If we need more information, we'll contact you by email.
Contact us as soon as possible if you need to update your application.
Phone: 02 9710 0333
Have the following ready:
Tip: Check the address carefully before continuing.
Check the details you've entered.
If the details are incorrect:
If the details are correct:
A reference number will be displayed on screen to confirm your application has been submitted.
After you submit your application:
Certificates are usually processed within 10 business days.
Yes. Sign in to your Online account and select My Lodged Applications to view the application's status.
If we need more information, we'll contact you by email.
Contact us as soon as possible if you need to update your application.
Phone: 02 9710 0333
