Online accounts

You will need an online account to apply for:

Waste and rates

• A new green waste (green lid) or recycling (yellow lid) bin
• Rates certificate - Section 603

Property and planning certificates

• Planning certificate - Section 10.7(2) and 10.7(5)
• Planning certificate - Section 10.7(2)
• Engineering Certificate - Section 88G

Public space, development and business permits

• A-frame sign permit
• Crane and/or concrete pump permit
• Driveway Application for large developments, dual occupancies and commercial properties
• Driveway Application for single residential properties
• Foreshore Building Line Application
• Hoarding Permit
• On-Road Work Zone Permit
• Road Opening Permit for multiple dwellings and non-residential properties
• Road Opening Permit for single residential properties
• Skip Bin Permit
• Trade Parking Permit
• Certificate of Outstanding Notices and Orders

For other types of applications, visit Certificates or Permits.

Register for an individual online account

Register your account

1. Access the log on screen and select 'Don't have an account?' on the bottom left.
2. Complete the registration form and select 'Submit'.
3. Check your inbox for an email titled "Please verify your email address - Sutherland Shire Council online services".
4. Select 'Verify my email'.

You'll be taken to the sign in page once your email address has been verified.

Sign in and set up your account

1. Sign in using your registered email address and password.
2. Complete the multi-factor authentication (MFA) setup.
3. Review the Terms of Use and select 'Accept' to continue.

Registration review

After verifying your email address, you'll receive a welcome email confirming that your registration has been received.

We will review and confirm your registration within 2 business days. Until then, your account will have limited access.

Account activation

Once your registration has been approved, you'll receive a welcome email confirming that your account is active.

1. Open the email.
2. Select the sign in link provided.
3. Sign in to access your online services account.

Register Organisation Account (Single Contact)

Register your account

1. Access the log on screen and select 'Don't have an account?' on the bottom left.
2. Complete the registration form by selecting 'I am a business' and 'Single User Account' - For organisations that only need to register one person
3. When you've filled in the form, select 'Submit ' and then 'Done'.
4. Check your inbox for an email titled "Please verify your email address - Sutherland Shire Council online services".
5. Select 'Verify my email'.

You'll be taken to the sign in page once your email address has been verified.

Sign in and set up your account

1. Sign in using your registered email address and password.
2. Complete the multi-factor authentication (MFA) setup.
3. Review the Terms of Use and select 'Accept' to continue.

Registration review

After verifying your email address, you'll receive a welcome email confirming that your registration has been received.

We will review and confirm your registration within 2 business days. Until then, your account will have limited access.

Account activation

Once your registration has been approved, you'll receive a welcome email confirming that your account is active.

1. Open the email.
2. Select the sign in link provided.
3. Sign in to access your online services account.

For organisations requiring multiple contacts to access and manage its online account.

Register an organisation account

1. Access the log on screen and select 'Don't have an account?' on the bottom left.
2. Complete the registration form by selecting 'I am a business' and 'Administrator Account' - For organisations that need to manage access for multiple users, including adding, removing, and updating user accounts..
3. When you've filled in the form, select 'Submit ' and then 'Done'.

You'll be redirected to the sign in page.

Important: You won't be able to sign in until your registration has been reviewed and processed by our team.

Step 2: Wait for your registration to be processed

Once your registration has been approved, you'll receive a Portal Invite email.

The email will:

• confirm you have been granted access to your organisation's online services account
• provide a link to complete your account setup
• allow you to create your password

Additional contacts added to the organisation's account will also receive a Portal Invite email to complete their account setup.

Step 3: Complete your account setup

1. Open the Portal Invite email.
2. Select the registration link.
3. Create your password.

Once your password has been created, you'll be redirected to the sign in page.

Step 4: Sign in and activate your account

1. Sign in using your email address and password.
2. Complete the multi-factor authentication (MFA) setup.
3. Review the Terms of Use and select 'Accept' to continue.

You can now access your organisation's online services account.