Contact Us

Bins (red, green or yellow)

• Missed bin collection
• Stolen or missing bin
• Damaged bins

Clean Up Service

• Collection did not occur
• Metals where not collected
• Mattress was not collected

Public Bins

• Overflowing public bin

Dogs or Cats

• Change of registration details
• Attacking or aggressive
• Lost or found
• Noise
• Unleashed

Other

• Birds being aggressive
• Feral animals - fox, rabbits, deer, cane toads

Please note

Contact Us about Animals

Report cleaning and maintenance issues at public toilets.

Report blocked, broken or missing drains.

If the drain is dangerous, immediately ring Council 24 hours on 9710 0333.

Report dumping online. If dumped materials are dangerous ring Council immediately, 24 hours on 9710 0333.

Include vehicle colour, make, registration number and detailed location. Also include date and time last observed.

Are you having issues trying to pay your rates?
Have you moved recently and need to update your details?
Do you want to know how your rates are calculated?

You can find answers to a number of questions you may have below and how to get in touch if you need some more help.

Trees on council land

• Damaged, poisoned, vandalised
• Fallen down
• Termites / bees / wasps
• Requires inspection
• Pruning
• Removal
• Blocking my pipes
• Roots exposed
• Lifting up footpath
• Tree snapped or has hanging branch
• Tree trunk removal
• Tree has damaged private propery
• Request a new tree on council land
• Bushfire hazard on council land

Trees on private property

To prune or remove a tree on private land you must submit a separate application form.

Storm damage

If you have Tree damage caused during a storm contact the State Emergency Services on 132 500. For all other urgent tree safety problems not during storm events contact Council 24 hours on 9710 0333.

Report graffiti for removal from:

• Commercial premises
• Council property
• Residential Property

• Damage or Vandalism
• Electrical fault
• Plumbing fault

Report illegal parking or unattended boat trailers. Include vehicle description/location/time observed and registration number and type of illegal parking.

Report potholes in council roads and car parks. Report oil spills, and missing or damaged road signs. Report footpath or nature strip maintenance issues. Please ensure that the road is not the responsibility of the RMS.

Check the report to other agencies section for issues that are the responsibility of other organisations. This includes street lighting, traffic lights and bus shelters.

If the issue does not belong to any other category or another agency, use the general request report form.