Customer Service Centre
Hours:8:30am - 4:30pm
Monday - Friday (closed weekends and public holidays)
Phone:(02) 9710 0333
Hours:8:00am - 5:00pm, Monday - Friday
After Hours:An external service will answer for emergencies during weekends, public holidays and out of hours.
Deaf, hearing or speech impaired
Customer Service staff are trained to receive calls via the National Relay Service which is a phone solution service for people who are deaf or have a speech or hearing impairment. View the full list of National Relay Service call numbers and access points.
Council offers a limited Justice of the Peace service weekdays between 9.00am-4.00pm where customers may have their documents witnessed and certified.
While this is not a compulsory Council service, some Council staff members volunteer their services to the community. Please be mindful that the service maybe unavailable due to sickness or holiday periods. To avoid disappointment, please contact us on 9710 0333 to confirm a JP will be on duty prior to your visit.
Our JP service is limited to a maximum of 15 sheets that can be certified or witnessed (per customer, per day). Customers must supply both the original document(s) and copies required to be certified. Alternatively, a public photocopier is available in the foyer area to produce copies (20 cents for A4 and 30 cents for A3).
Please note: Overseas pensions cannot be certified by a Justice of the Peace. You will require a Public Notary Officer to do this. The website www.notarynsw.org.au provides a list of Officers in your area that can provide this service.
Translation and Interpreting Services
Council recommends the use of the Translating and Interpreting Service (TIS).
The Translating and Interpreting Service (TIS) is for people who do not speak English and for English speakers needing to communicate with them. TIS services over 75 different languages for the cost of a local call from anywhere in Australia . TIS will coordinate a three-way telephone conversation with a council officer.
The Translation and Interpreting Service can be contacted on 13 14 50.
¼ôáí ÷ñåéÜæåóôå äéåñìçíÝá êáëÝóôå ôï 131 450.
आप एक दुभाषिया कॉल 131 450 की आवश्यकता होती है।
Se avete bisogno di un interprete chiamata 131 450.
Cuando se requiere una llamada intérprete 131 450.
Когда ва требуется переводчик вызов 131 450
Language Aide officers
Council also has accredited Language Aide officers who are available during opening hours at the Customer Service Centre. Language Aides can provide basic assistance with general council matters in the following languages:
If the Language Aide officer is unavailable your details are taken and the Language Aide officer will contact you to arrange a suitable time.