Customer Service Centre
Hours:8:30am - 4:30pm
Monday - Friday (closed weekends and public holidays)
Phone:(02) 9710 0333
Hours:8:00am - 5:00pm, Monday - Friday
After Hours:An external service will answer for emergencies during weekends, public holidays and out of hours.
Deaf, hearing or speech impaired
Customer Service staff are trained to receive calls via the National Relay Service which is a phone solution service for people who are deaf or have a speech or hearing impairment. View the full list of National Relay Service call numbers and access points.
Council offers a Justice of the Peace service weekdays between 8.30am-4.30pm where customers may have their documents Witnessed and Certified.
Contact us on 9710 0333 before attending to confirm a JP will be on duty.
Translation and Interpreting Services
Council recommends the use of the Translating and Interpreting Service (TIS).
The Translating and Interpreting Service (TIS) is for people who do not speak English and for English speakers needing to communicate with them. TIS services over 75 different languages for the cost of a local call from anywhere in Australia . TIS will coordinate a three-way telephone conversation with a council officer.
The Translation and Interpreting Service can be contacted on 13 14 50.
¼ôáí ÷ñåéÜæåóôå äéåñìçíÝá êáëÝóôå ôï 131 450.
आप एक दुभाषिया कॉल 131 450 की आवश्यकता होती है।
Se avete bisogno di un interprete chiamata 131 450.
Cuando se requiere una llamada intérprete 131 450.
Когда ва требуется переводчик вызов 131 450
Language Aide officers
Council also has accredited Language Aide officers who are available during opening hours at the Customer Service Centre. Language Aides can provide basic assistance with general council matters in the following languages:
If the Language Aide officer is unavailable your details are taken and the Language Aide officer will contact you to arrange a suitable time.