Contacting Council

Customer Service Centre

Hours:8:30am - 4:30pm
Monday - Friday (closed weekends and public holidays)

Location: Council Chambers: 4 Eton Street, Sutherland. View on a map displays map below


Phone:(02) 9710 0333

Hours:8:00am - 5:00pm, Monday - Friday

After Hours:An external service will answer for emergencies during weekends, public holidays and out of hours.


Fax:(02) 9710 0265

Post:Locked Bag 17
Sutherland NSW 1499


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Deaf, hearing or speech impaired

Customer Service staff are trained to receive calls via the National Relay Service which is a phone solution service for people who are deaf or have a speech or hearing impairment.  View the full list of National Relay Service call numbers and access points.

JP Service

Council offers a Justice of the Peace service weekdays between 8.30am-4.30pm where customers may have their documents Witnessed and Certified.

Contact us on 9710 0333 before attending to confirm a JP will be on duty.

Translation and Interpreting Services

Council recommends the use of the Translating and Interpreting Service (TIS).

The Translating and Interpreting Service (TIS) is for people who do not speak English and for English speakers needing to communicate with them. TIS services over 75 different languages for the cost of a local call from anywhere in Australia . TIS will coordinate a three-way telephone conversation with a council officer.

The Translation and Interpreting Service can be contacted on 13 14 50.


¼ôáí ÷ñåéÜæåóôå äéåñìçíÝá êáëÝóôå ôï 131 450.

आप एक दुभाषिया कॉल 131 450 की आवश्यकता होती है।

Se avete bisogno di un interprete chiamata 131 450.

Cuando se requiere una llamada intérprete 131 450.

Когда ва требуется переводчик вызов 131 450

Language Aide officers

Council also has accredited Language Aide officers who are available during opening hours at the Customer Service Centre. Language Aides can provide basic assistance with general council matters in the following languages:

  • Cantonese
  • Mandarin

If the Language Aide officer is unavailable your details are taken and the Language Aide officer will contact you to arrange a suitable time.

More information



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