Contacting Council

Have Something you need to speak to Council about?

We’re here to help. You can contact Sutherland Shire Council by phone, email, mail or visit our Customer Service team in person.

If you have something you’d like to report or get fixed, the best way to do this is via SnapSendSolve.

You can contact us to request a service, report maintenance issues, provide feedback, make a compliment or complaint, or any other Council-related enquiry.

Visit

8:30am - 4:30pm Monday to Friday.

Customer Service Centre, Council Chambers
4 Eton Street, Sutherland 2232.

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Mail

Locked Bag 17,
Sutherland NSW 1499

Fax: 02 9710 0265

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Phone

02 9710 0333

8:00am – 5:00pm Monday to Friday. If you are calling after hours, an external service is provided out of hours, for emergencies, during weekends and public holidays.

 

Report it via our Website or through SnapSendSolve

Whenever, wherever it suits you, use our Website or the Snap Send Solve app to tell us about issues in our community.

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Deaf, hearing or speech impaired

Customer Service staff are trained to receive calls via the National Relay Service which is a phone solution service for people who are deaf or have a speech or hearing impairment.  View the full list of National Relay Service call numbers and access points.

Volunteer JP Service

Sutherland Shire Council officers volunteering as New South Wales Justices of the Peace representatives will ONLY verify an identity and witness signatures on the below listed documents limited to a maximum of 15 sheets (per customer, per day):

Please refer to Sutherland Court House for signing of documents in excess of 15 sheets.

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Statutory declarations, for example:
     - Registration of animals
     - Company documents requiring a witness of a signature
Certified copies of original documents

All New South Wales Justices of the Peace are PROHIBITED from witnessing/certifying ANY of the following documents:

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Anything requiring a Public Notary
Enduring Power of Attorneys
Laminated Citizenship Certificates
Overseas pensions
Proof of Life forms
Queensland Land Title documents

*Please note: Overseas pensions cannot be certified by a Justice of the Peace. You will require a Public Notary Officer to do this. The website www.notarynsw.org.au provides a list of Officers in your area that can provide this service.

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Translation and Interpreting Services

Council recommends the use of the Translating and Interpreting Service (TIS).

The Translating and Interpreting Service (TIS) is provided for people who do not speak English and for English speakers needing to communicate with them. TIS services over 75 different languages for the cost of a local call from anywhere in Australia . TIS will coordinate a three-way telephone conversation with a Council officer.

The Translation and Interpreting Service can be contacted on 13 14 50.

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आप एक दुभाषिया कॉल 131 450 की आवश्यकता होती है।
Se avete bisogno di un interprete chiamata 131 450.
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Когда ва требуется переводчик вызов 131 450.

Language Aids

Council also has accredited Language Aide officers who are available during opening hours at the Customer Service Centre. Language Aides can provide basic assistance with general council matters in the following languages:

  • Cantonese
  • Mandarin

If the Language Aide officer is unavailable your details are taken and the Language Aide officer will contact you to arrange a suitable time.

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