Small complexes refers to unit, villa or townhouse complexes with 6 or less dwellings. Residents are entitled to 2 collections per financial year.
Please note that materials to be placed out for collection can only be done so THE DAY BEFORE your collection date. Placing materials out prior to this may be treated as illegal dumping. Please consider this when choosing a collection date.
Clean Up bookings (houses and small complexes)
Cancelling a booking
Cancellations to services must be received at least 7 days prior to the booked collection date. Increasing trailer loads is subject to availability. To cancel a booking or change trailer load details call 9710 0333 during business hours.
As best you can, please estimate the following when booking (it will help us to calculate truck capacity and efficient work rosters):
Household waste - estimate the number of box trailer loads you have.
Green waste - green waste must be tied and bundled, no heavier than 20 kilos, no longer than 1.5 metres, and no thicker than a broomstick.
Mattresses - there is a limit of 2 pieces eg, 2 mattresses or 1 ensemble.
Metal/white goods - eg, BBQs, washing machines, swing sets etc. Metal items longer than 1.5 metres in length need to be deconstructed (such as trampolines).
Waste not accepted
Electronic waste is not accepted material as part of the pre-booked clean up collection. Electronic waste can be disposed of twice yearly at the council's E-waste collection events where this material which was previously sent to landfill will now be recycled. The dates for the next collection event can be found here.
Ensure that you have read the information regarding accepted materials and placement of clean up materials.
Other ways to dispose of material
To dispose of material that is not accepted in the clean up service, have a look at the recycling and disposal directory.
For household material with potential for reuse, contact any of the following local charities:
When booking you will be given a choice of the next 4 available dates. Collections are made on the same days as the recycling collection days for your street. For example if your recycling is collected on Thursdays, then your clean up service will also be on a Thursday.
Policies and documents
Local Waste Management Policy
Domestic Waste Service Collection Policy
Prebooked Council Clean Up (Houses and Small Complexes)
Enquiries can be directed to Customer Service on 9710 0333 or firstname.lastname@example.org