Make sure all material can be handled easily by 2 people
Please separate items at kerbside for easy collection
Council reserves the right to reject any clean up items.
Items collected in your clean-up service:
- Household items (furniture, lounges, mattresses, garden, sporting equipment and toys, child car seats and car seat covers).
- Mattresses or mattress ensemble (limit 2 pieces ie 2 mattresses or one ensemble)
- Fridges (doors removed), stoves, washing machines, bicycles and electrical appliances- toasters, microwaves, juicers, heaters, stereos, lamps, vacuums, hair dryers.
- Plastic containers and drums (empty).
- Carpet, underlay, mats, rugs, lino (limit of one average sized room 4m x 4m and must be rolled).
- Fence palings and wood in lengths under 1.5 metres (limit of 30 pieces of palings or wood).
- Packaging Styrofoam (contained in a bag or box, not beans or small packaging balls).
- Bundled garden vegetation (1m lengths no larger than 15cm diameter and must be bundled and tied with string).
Items not collected in your Clean-up service:
- E- Waste (Electronic waste) material.
- Items over 1.5 metres in length.
- Business industrial or commercial waste (including fittings and fixtures).
- Household waste (food scraps).
- Medical waste household chemicals or hazardous waste, (including paint, motor or cooking oils, car and household batteries, pesticides, fungicides, herbicides, pool chemicals, cleaning chemicals, fuels and oils, medicines, or any liquids).
- Sheet glass including shower screens, mirrors, windows, glass panes and glass tabletops.
- Gas bottles or fire extinguishers.
- Heavy loads of wood or metals.
- Building, household or demolition materials such as bricks, rubble, tiles, soil renovation materials and asbestos.
- Thorny branches or bushes, ie palm fronds, roses, bamboo, tree stumps or roots
- Pipes, timbers or roller doors over 1.5m in length.
- Drums or oil heater tanks.
- Car parts, tyres wrecked motor vehicles.
- Railway sleepers. • Sand filled pool filters.
- Cast iron baths.
- Tree stumps or roots.
- Fibreglass products (such as baths, canoes, surfboards, roofing).
- Treated pine/timbers.
- Quantities of “accepted materials” over allowable quantities.
Acceptable materials collected separately
The following items will be collected by a separate vehicle and must be separated from the above material in a neat and tidy manner:
- Mattresses or mattress ensemble (limit of 2 pieces eg, 2 mattresses or 1 ensemble (for each residence (house/unit etc).
- Bundled and tied garden prunings (no thicker than a broom stick, no longer than 1.5 metres in length).
- White goods such stoves, dryers, fridges (door removed), freezers, washing machines.
- Air conditioning units.
- Metals, eg, BBQ, corrugated iron, empty water system (over sized items such as trampoline frames must be dismantled).
How much material can I place out for collection?
There are no limits on the amount of material you can place for collection. You will be required to describe and estimate the amount of material when making your booking. Only the items identified through the booking sheet will be collected. Commercial quantities of any material will not be accepted for collection.
We encourage all residents who have used but unwanted household items that are still in good working order to contact your local charities for disposal prior to booking the council clean up collection.
Minimise the risk of criminal activity
- Ensure that any items you don't want included in the clean up are not visible from the kerbside to avoid having them accidentally taken by collectors or stolen by opportunistic criminals.
- Avoid placing the packing of new purchases in your clean up pile as this advertises the content of your home to passers by.
- Be aware of individuals inspecting your property on the pretence of collecting items from your clean up pile.
- If illegal dumping occurs at your property due to early presentation of clean up material you will be fully responsible for the removal of all materials.
- Residents who do not have a valid booking are not authorised to place material on another property's collection.
- Place items between the gutter edge of the kerb and the edge of the footpath.
- If the above area is not suitable, place items between the footpath edge and the property boundary.
- Allow sufficient space between the clean up material and your normal kerbside bin collection so as not to interfere with your wheelie bin collection.
- All material should be placed on the kerbside in a neat and tidy manner to allow safe access by our collection staff.
- Material must be presented in a way that it is easily handled by two people eg, less than 1.5 metres in length.
- Material should be placed so it does not spill onto the roadway or obstruct pedestrian passage.
- Material should not be placed under trees, low power lines or other overhead obstructions.
- Do not park your vehicle in front of clean up material.
- Residents who reside in unit complexes or villa/townhouses will liaise with council's contractor on the most suitable location to present their collection materials.
What happens if I place out my material earlier than the night before?
Early presentation of clean up material:
- Leads to illegal dumping which means council's ratepayers are paying for the increased disposal associated with landfill.
- Results in longer periods where rubbish is strewn around our streets.
- Attracts illegal dumping of hazardous materials such as chemicals that could be dangerous to the general public.
- Places constraints on our clean up collection operations.
As a result of the above, council experiences a significant increase in complaints which places a heavy burden on our administrative and operational resources.
Where incidences of early presentation of clean up material have been identified this will result in the following actions:
- The resident/booking agent who made the booking will be contacted by council advising that they will be responsible for the removal of the early presented waste including any additional material that may have been dumped.
- The resident will have a 48 hour window to comply with this request.
- An inspection will be carried out by our rangers to ensure the material has been removed in the specified time period.
- Should the resident/booking agent fail or refuse to remove the material on the spot penalties may be issued.
- The original booking will still count as one of the clean up collections allocated for that financial year and the early presentation will be noted against that property.
Other ways to dispose of material
To dispose of material that is not accepted in the clean up service, try the Recycling and Disposal Directory.
For household material with potential for reuse, contact any of the following local charities:
Policies and documents
Local Waste Management Policy
Domestic Waste Service Collection Policy
Houses and Small Complexes
Enquiries can be directed to Customer Service on 9710 0333 or email@example.com