Your Rates - Frequently Asked Questions



Select the option Check My Balance and Pay My Rates from the following link

To check your rates balance you will need your Property Number and only one of the full NAMES or Business Name registered on the Certificate of Title with Land Registry Services.  This includes any middle name that you have registered. Example ……For the following Name on the Rate Notice D M Jones and S Jones – you would need to enter either “David Matthew Jones” or “Susan Jones”.

Council encourages all ratepayers to meet their rate commitments as they are due. If you are experiencing financial difficulties in paying your rates, please contact Council on 9710 0585 with a view of entering into a payment arrangement.

After 31 December 2020 interest accrues daily at the rate of 3.5% per annum.


You are requested to make a written application for consideration of financial hardship with supporting evidence.

Once registered for e-notices you will be able to log in and view your historical rate notices.

You can register to receive your rates via email by signing up to enotices

When signing up, please ensure you enter the Reference number For Emailed Notices found on the top right corner of your rate notices.

Complete a direct debit request form to have your rates payments automatically debited from your nominated bank account. You will still be sent installment notices to remind you when payment is to be taken from your account.

Your solicitor or conveyancer should organise all of the necessary dealings with Council’s Finance department in relation to buying or selling a property. This includes the settlement of any outstanding rates and charges, transfer of the property ownership and changing mailing addresses.

You can register to receive your rates via email by signing up to enotices When signing up, please ensure you enter the Reference number For Emailed Notices found on the top right corner of your rate notices

Alternatively, can register to receive your rates through BPAY View by logging on to your internet banking.

Your Rates are calculated by multiplying your land valuation by a 'rate in the dollar' amount.

Your land valuation is provided by the NSW Valuer General.  The valuations that were issued in April 2020, and have a base date of 1 July 2019 and will be used from 1 July 2020.

The rate in the dollar for each rating category is set by Council each year in it's annual Operational Plan.

Council also sets a minimum rate each year. This means that if the result of your rate calculation does not reach a certain amount (minimum), then the amount of your rates will be equivalent to the minimum rate. In 2020/2021 the minimum rate for all properties is $923.40.

For example: If your land value multiplied by the rate in the dollar came to $700, then you will be charged the minimum rate of $923.40 in 2020/21. 

Your property land value is determined by the NSW Valuer General and Council is obliged by law to apply the latest land valuations. You should have already received a new Notice of Valuation with a Base Date of 1 July 2019 that will be used to calculate rates in the 2020/2021 financial year.

A person can object to their land valuation generally within 60 days after receiving the Notice of Valuation.  This can be done either using the Valuer General online form or by calling 1800 110 038 and requesting an objection form for completion. 

You must continue to pay your rates while an objection is being considered.   An adjustment will be made if your objection leads to a change in valuation as advised by the NSW Valuer General. 

Please submit your alternative rate enquiry.


Address: ,

More information

Policies and documents

Debt Recovery and Hardship Policy


Pensioner Rate Concession Application Hardship Relief Application Rates Statutory Declaration General


Enquiries can be directed to Rates Hotline on 9710 0585 or

Pensioner Rates Concession Pensioner Deferrment of Rates Hardship Rate Relief

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