Feedback and Complaints

We’d love to hear from you!

At Sutherland Shire Council, we believe feedback from our customers is key to helping us improve (and continue what we are doing well)!

Whether good or bad, please feel free to leave us feedback using the following form.

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We need to know: Please include details of problem, specific location of site, time and date observed and any additional information which will assist staff to attend to the problem fully informed.

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Customer details

Customer address


Privacy policy
Sutherland Shire Council is required to comply with the information protection principles in the Privacy and Personal Information Act 1998 (PPIP Act). These principles regulate the collection, storage, use and disclosure of personal information held by government agencies. Generally, any personal information you provide to Council will only be used and/or disclosed for the Council's purposes, or a directly related purpose, unless you consent to another use or disclosure, in emergencies or as otherwise required or authorised by law.


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Have more to say? Complete our Community survey on the transformation of our website. We are focused on creating a website that provides an intuitive, easy-to-use, and efficient customer experience for our community and we need your feedback to ensure we have captured everything you’d like to see and do on our refreshed website. With the click of a button, you can help us build a better website for our community, provide your feedback now - 2021