To apply for a pensioner rates rebate complete the pensioner concession application and lodge it at the customer service centre with your pensioner concession card. If you are unable to get to the customer service centre contact our rates team on 9710 0585.
To be an “eligible pensioner” you must own and reside in the property and be the holder of either:
- a Pension Concession Card
- Veterans Affairs TPI or EDA Card
- Veterans Affairs Gold Card AND receiving income supplement support
Ratepayers can check with Centrelink or Veterans Affairs to see if they are entitled to a Pensioner Concession Card for the purposes of Council rates rebates.
Eligible pensioners may be entitled to 2 rebates in respect of their combined rates/domestic waste bill.
- A maximum rebate of $250. This rebate is funded 45% by the council and 55% by the state government.
- A further voluntary rebate to a maximum of $105 is funded 100% by council. You will need to have been a ratepayer in the Shire for three years to qualify.
Deferment of rates
Eligible pensioners may also apply for a deferment of rates for the balance of their account to be paid when the property is sold, passed to estate or on termination of a pension concession card.
If you have been previously eligible, the amount will be already deducted on your rate notice.
Council has the discretion to defer, reduce or waive the payment of rates and/or accrued interest in circumstances where payment would cause the ratepayer substantial hardship.
Ratepayers must complete an hardship rate relief application detailing their financial position that would be assessed by council officers. Hardship applications are generally available only for exceptional circumstances.
Policies and documents
Debt Recovery and Hardship Policy
Pensioner Rate Concession Application
Pensioner Deferment of Rates Application
Hardship Rate Relief Application
How your Rates are Calculated
Rates Statutory Declaration General
Enquiries can be directed to Rates Hotline on 9710 0585 or firstname.lastname@example.org