Vacation Care

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Information regarding Coronavirus (COVID-19)

Sutherland Shire Council Vacation Care is closely monitoring the evolving situation regarding Coronavirus (COVID-19) and is following the directives of the lead public health agencies, including NSW Health.


  • We are currently taking Vacation Care bookings and will continue to do so unless we are advised otherwise by lead public health agencies.
  • We will update families immediately if any changes occur to our Vacation Care operations. 


  • We have reviewed our Vacation Care program and adjusted excursions based on advice from the Federal Government. High risk activities are not part of our program.
  • Our three centres will operate within the Federal Government ruling of less than 100 people in attendance per centre.
  • Miranda Vacation Care will operate with a maximum of 30 children daily. Our Burraneer Bay and Lucas Heights centres are licensed for daily enrolments of up to 60 children, although we typically average a daily enrolment of 45 children at both of these sites.


  • Vacation Care fees will be payable whilst we are operational, irrespective of the reason for a child’s absence from care. Child Care Subsidy continues to be provided for families if children cannot attend due to self isolation, illness or precautionary measures. 
  • Please note our cancellation policy: cancellations or changes (e.g. adding an optional excursion or removing a booked day) can be made up to 7 days prior to your booking. Cancellations or changes within 7 days of your booking will incur full fees.
  •  In the event the Federal Government instructs us to close, fees will not be payable during a period of forced closure.


  • We want to assure you of our stringent hygiene, cleaning and sanitation practices and processes. Our centres are thoroughly cleaned at the end of each day by Council’s own in-house cleaners.
  • Please wash your child’s hands on arrival and departure. We urge all families to use hand sanitiser which will be available at our sign in/sign out area.  

  • At the start of each day we will be reminding the children about good hygiene practices and reinforcing this message throughout the day.


We seek your assistance to help ensure the safety of the children by following the advice from NSW Health as the lead public health agency.

1. Upon returning from any overseas travel, you are required to follow NSW Health Guidelines and self-isolate at home for 14 days. If you are in this situation please advise us. We will be seeking evidence that you have undertaken the 14 day isolation requirements.

2. Even if you haven’t travelled overseas, but you think your family may have been in close contact with a confirmed case of coronavirus, you should self-isolate and advise us immediately.

3. In the event your child experiences any of the known symptoms (fever, cough, sore throat, shortness of breath), please ensure they do not attend Vacation Care and seek medical advice prior to returning to Vacation Care.

We encourage families to refer to NSW Health’s dedicated webpage which contains detailed information on coronavirus, including an extensive Frequently Asked Questions and the latest advice.

Please contact our team on 9710 0466 if you have any queries regarding Vacation Care within the current climate. 

My Family Lounge

Have an existing My Family Lounge account?

If you have already registered, you can sign in to make any changes to your details, contacts, your child's enrolment and view the bookings you have made.

Sign in here 

Don’t have a My Family Lounge account? Create your online account now.

Follow these easy steps...

Step 1 - Register to create an account

Step 2 - Complete all Mandatory Components of your and your child’s details -these will be marked *

Step 3 - Complete the online enrolment and upload the signed permission form (located under General Questions), ensuring all mandatory fields are completed

Step 4 - Save and Submit your completed Enrolment

If you leave a mandatory box blank, the system will inform you in red writing so you know what is missing. This will need to be corrected before the system will allow you to submit your Enrolment

Step 5 - Add Casual Booking 

   Step 1. Select Child

   Step 2. Select Service

   Step 3. Select Room (Select Vacation Care for a standard day of care. Select Optional Excursion to book in to the standard day of care including the optional excursion

   Step 4. Select Day required (available days will appear in Green)

   Step 5. Book selected day (repeat step 4 & 5 to book another day)

   Step 6. Select Save changes if you want to book in another child

   Select Save and Exit to finish making a casual booking.

N.B. Once you have booked your selected day/s they will be confirmed and appear in purple on your calendar located in the My Family Lounge under Add Casual Booking

There will be no confirmation email sent to notify you of your booked days. Simply log into your My Family Lounge Account and refer to day/s marked in purple under the calendar located in Add Casual Booking.

You can also book Vacation Care spots using the MFL app! 

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Bookings open

  • Laser tag and go karting at the centres
  • Science
  • Sports
  • Cooking
  • Arts & crafts
  • Beyblade fun
  • Talent show and more

Our Early Bird fee ($55 per day) is available until Sunday 5 April. After this date, the rate is $60 per day. Please note some activities are additional.

Updated April 2020 Program

April activities permission form

How to Book Guide

Vacation Care Terms & Conditions

Vacation Care Family Handbook  

2019/20 Vacation Care fees

Do you need a Medical Management Plan form?

Medical Management Plans are a regulatory requirement and provide our Educators with the information required to best meet your child's medical needs. You will need to complete a Medical Management Plan if:

  • your child is new to Sutherland Shire Council Vacation Care and has been diagnosed with a medical condition.
  • has recently been diagnosed with a medical condition and this is the first Vacation Care period since the diagnosis.
  • your child's current plan is out-of-date, or will be out-of-date in the holiday period you are booking in for (plans need to be updated every 12 months)
  • your child's medical condition has changed or the management of the condition has changed.

Medical conditions include asthma, anaphylaxis, diabetes, an allergy requiring medication on contact allergen, etc.

Click here for more information and to access the Medical Management Plan Form

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Contact Vacation Care

For Vacation Care queries, please phone Vacation Care on 9710 0466 or email our team at

“My child attends Burraneer Bay Vacation Care and over the past few years she has really enjoyed her time there.  During the last holidays my daughter often spoke about some of the Educators who have been absolutely amazing and have made her experience exceptional. The Centre Coordinator is also consistently exceptional with her care & attention to each child’s needs. I am grateful for the energetic, engaging and caring team who have contributed to making my daughter’s experience so positive.”

 Our family values the care and fun activities provided at your Burraneer Bay Vacation Care centre. We believe it is a safe environment, where our child feels a part of the group. It is our first time using the service this term. We will definitely be back in future.”

More information



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