Inclusion - children with additional needs

Successful childcare is about finding the right environment for each child's needs. Children thrive when they are in an environment which best suits their needs, strengths and challenges.

We liaise closely with every family to learn as much as possible about their child. This information is critical, enabling us to work with families to find the ideal childcare environment.

Inclusion is at the heart of our philosophy and practices. Here are some important components of our guidelines which outlines our focus in this space.

We share it here to give families an understanding of the holistic perspective we adopt when placing children into care within our Early Education Centres, Family Day Care program, Before & After School Care and Vacation Care services.

  • Where there is an availability of positions, facilities, resources and a suitable environment for the child, Children’s Services will accommodate a child with additional needs.
  • Our early childhood specialists within the Children's Services management team will assist the service to ensure there is suitable resourcing available, and ensure training and awareness of children’s individual needs is built in to the processes of staff induction and ongoing professional development. We work with our Educators to support programming and maintaining the safety and wellbeing of the child and all other children in care.
  • Wherever possible, assistance and guidance will be sought from inclusion support agencies relevant to the child’s placement. If applicable, Inclusion Support Funding (ISF) will be sought to provide the Inclusion Support Subsidy (ISS) for eligible children. This funding is provided to improve the overall staff:child ratio. ISS is not available to provide 1:1 support.
  • While every effort is made to provide placement to children with additional and complex needs, Children’s Services will take into account, and make decisions, based on the overall needs of the service.
  • This includes considering factors such as the capacity to adequately staff a service to cater to children’s needs, the ongoing needs of children already enrolled in the service, level of staff training and experience, access to support services suitable to cater to children’s and other factors as they arise. Decisions regarding placement take into account the safety, wellbeing and interests of all children using the service, the availability to adequately supervise the environment and the capacity for the service to access suitable resourcing.
  • We acknowledge that at times, we may be unable to accept an enrolment as the service does not or cannot access the resourcing required to meet the unique requirements of a child with additional needs.
  • Enrolment requests are considered in light of the capacity and capability of the respective service to cater for the individual needs of the child prior to accepting an enrolment.

Your Role

At the outset of applying for care, it is critical that families provide us with accurate information to support the inclusion of their child to the service. This includes additional needs and abilities, medical needs and cultural background (as requested in the enrolment form and agreement). 

The effective enrolment of children into our services relies on families providing clear and factual information about their child. A child’s enrolment or ongoing placement may be at risk where a family does not provide us with information relevant to the inclusion of their child in the service.

Families/guardians will provide:

  • Accurate information regarding their child to our Educators and Children's Services management & customer service team.
  • Updated medical or additional needs records to the service.
  • Open collaboration and communication with Educators at the service to ensure individual needs are met and the service has the knowledge and capacity to include the child in the program.

Families/guardians will be provided with:

  • Efficient, accurate and timely/current information about the whole child and family.
  • Relevant information from health professionals and other support units.
  • Time to meet with the service prior to the child commencing care.
  • Equal opportunities to be involved in decision making concerning their child’s program and its implementation and whenever possible the service of an interpreter.
  • Opportunities to share their own culture, knowledge and skills to help children appreciate and welcome similarities and differences.
  • Opportunities to express their expectations of the inclusive program through open and ongoing lines of communication.

More Information

You are welcome to call our Children's Services team on phone 9710 0466 should you have any queries regarding inclusion within our early and middle years education & care services.


Address: ,

More information


Childcare application


Enquiries can be directed to Children's Services on 9710 0466 or

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